Job Description

Help Desk Technician 3 Contract Job Site : Onsite Job No. : 32434 City : Carson City State : NV Pay Range : $27-33/hr Job Details: BENEFITS: Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance. EXTENSION/CONVERSION: Eligible

ROLES & RESPONSIBILITIES

• Support operating systems and applications
• Troubleshooting a variety of IT tickets
• Monitor systems
• Password reset using security principles and practices

ESSENTIAL QUALIFICATIONS

• Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role. Detailed knowledge of:

• commercially available operating systems and applications
• help desk applications configuration as used for change/problem management
• principles and practices of a computer system and peripheral devices as needed to monitor a system
• user password security principles and practices

Working knowledge of:

• database principles
• network domains and login procedures
• web browser capabilities and the difference between intranets and the Internet

General knowledge of:

• one programming language for understanding as applies to queries used in common applications
• network troubleshooting

Ability to:

• create and use disk images
• provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy
• provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors
• restore data from backup media

BONUS QUALIFICATIONS

Detailed knowledge of:

• departmental policies and procedures related to help desk support
• agency change/problem management plan

Working knowledge of: • hardware and software specific to an agency Ability to:

• train and lead assigned personnel
• monitor operations in the absence of a supervisor

WHY AVERRO?

BENEFITS: We offer premium benefits to our contractors. VETERAN OWNED: We support and place a high number of veterans. Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. View our privacy policy here:

#AEROAVERRO

Job Tags

Contract work, For contractors, Work experience placement, Local area,

Similar Jobs